95 Field Service Technician (Printers/Kiosks/ATMs) Jobs in Albany, NY
PEAK TECHNOLOGIES is Hiring a Field Service Technician (Printers/Kiosks/ATMs) Near Albany, NY
- As a Customer Service Engineers (CSE) you will provide service and support for Peak Technologies supported equipment, promptly, including, but not limited to, installations, repair, preventative maintenance, calibration, and sales support.
- Maintain an organized, proactive system of territory management, utilizing current management reports and data provided.
- Demonstrate the ability to develop contingency and effective support plans for necessary guidance from senior peers.
- Continually evaluate and implement efficiency improvements in territory operation.
- Responsible for promoting and maintaining high customer satisfaction levels and consistently achieving results across all key areas of the business with little supervision or direction.
- Focused on growing the business, treating every service event as a growth or lead generation opportunity.
- Maintain a positive attitude and demeanor, embracing change and influencing peers and team to do the same.
Responsibilities include, but are not limited to:
- Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines.
- Maintain proper and accurate inventory for service and follow approved policies and procedures for Inventory Controls.
- Provide accurate and timely documentation that details field activity, expenses, time reporting, and other information as required.
- Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.
- Provide prompt, effective, and continuous communication with customers and internal stakeholders about service call status, ETAs, and resolution status.
- Regularly interact and build strong relationships with internal and external customers.
- Develop a working knowledge of Corporate and Service Department procedures and policies.
- Installs maintains, and repairs FHE (forms handling equipment).
- Takes ownership of position and proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities.
- Demonstrates behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serves as a positive role model in creative thinking and in focusing on quality work.
- Complies with all safety policies, practices, and procedures.
- Performs other duties/special projects as assigned.
- Technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.
- Associate Degree desired or 2-4 years of equivalent work experience in field service or similar industry
- Certification in information technology or process improvement training is desired.
- Operates within division or department policy guidelines using nearly independent judgment in achieving assigned objectives.
- Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Escalates issues discovered while performing required tasks to minimize customer disruptions.
- Prioritizes and handles multiple tasks simultaneously almost always.
- Above basic computer skills and phone application skills using Microsoft Windows-based programs are required.
- Self-starter and motivated to perform effectively during times of high demand.
- Ability to work from home with minimal supervision or guidance.
- Must have a valid driver’s license and maintain a safe driving record.
- Must be able to lift 50 lbs without limitations or constraints.
- Be able to travel throughout the country.
- Be able to perform in high-pressure environments.
- Critical physical effort consisting of continuously standing, bending, and handling equipment.
- Exposure to limited amounts of noise and paper dust.
- Home office with 90% daily travel and up to 20% overnight travel to customer sites nationally.
Job Summary
Full Time
Consumer Services
$49k-63k (estimate)
04/24/2023
05/13/2024
peaktech.com
COLUMBIA, MD
200 - 500
1981
Private
JULIANN LARIMER
$50M - $200M
Consumer Services
Related Companies
About PEAK TECHNOLOGIES
Peak-Ryzex is a Maryland-based company that offers supply chain automation, inventory management and workforce solutions for industries such as retail, logistics, and medical.
The job skills required for Field Service Technician (Printers/Kiosks/ATMs) include Field Service, Installation, Customer Service, Preventative Maintenance, Customer Satisfaction, ATM, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician (Printers/Kiosks/ATMs). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician (Printers/Kiosks/ATMs). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Technician (Printers/Kiosks/ATMs) positions, which can be used as a reference in future career path planning. As a Field Service Technician (Printers/Kiosks/ATMs), it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician (Printers/Kiosks/ATMs). You can explore the career advancement for a Field Service Technician (Printers/Kiosks/ATMs) below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
