Job Description

The patient coordinator ensures a positive patient experience for our concierge clients by coordinating appointments, assisting with inquiries, and maintaining accurate patient records. The patient coordinator serves as the primary point of contact for patients and is responsible for delivering excellent customer service. This position is expected to uphold the mission and values established by the organization. The Medical Administrative Assistant reports to the Practice Manager and Assistant Practice Manager.

Benefits

Mon-Fri Schedule

Hands on Training

Paid Time Off (PTO)

Health Insurance

Vision Insurance

Dental Insurance

Responsibilities

1) Greet patients and visitors in a courteous and professional manner

2) Create a welcoming experience for our clients and be their main point of contact throughout their journey.

3) Answer phone calls and respond to patient inquiries in a timely manner

4) Maintain patient records and ensure they are up-to-date and accurate

5) Coordinate with other healthcare providers and departments to ensure seamless patient care

6) Provide patients with information about their appointments, procedures, and treatments

7) Ensure compliance with HIPAA and other privacy regulations

Requirements

1) Bilingual in English and Spanish preferred

2) Strong customer service skills

3) Excellent communication and interpersonal skills

4) Ability to multitask and work in a fast-paced environment

5) High school diploma or equivalent; associate's or bachelor's degree preferred