21 Network Support Technician Jobs in Huntsville, AL
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PassionHR is Hiring a Network Support Technician Near Huntsville, AL
NETWORK SUPPORT TECHNICIAN
PassionHR is an HR consulting firm committed to serving our client's goals, which often involves business- to- business recruiting to hire, manage, and retain top-talent employees. PassionHR is currently seeking to hire a Network Support Technician for a client in the Huntsville, AL area.
The hiring company was founded as an industrial, wireless Ethernet company focused on securely connecting difficult to reach edge network devices and quickly emerged as the market leader for networking solutions that combine Secure Wireless Ethernet, Network Segmentation for PCI, Centralized Active VLAN synchronization with cloud management and Digital Current Loop communications.
Position Summary
The Support Technician will be responsible for assisting customers with technical issues or questions relating to hardware or software devices. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone, and speaking with them about installing hardware.
Job Status: Temp-to-Hire Employee
Starting Pay Rate: $20.00 - $25.00 per hour (based on experience)
Work Hours:
Position I: Monday - Friday, 8:00 am - 5:00 pm
Position II: Monday - Friday, 11:00 am - 8:00 pm
Main Responsibilities
Provide technical support to customers and end users.
Utilize basic networking knowledge of IT systems, including client LAN/WAN environments, private/public IP address space, DHCP, DNS, TCPIP
Fundamentals to provide this support include;
- Fundamental troubleshooting
- Track, monitor, and maintain requests, incidents, and escalations in the ticketing system.
- Work with Engineering to maintain a knowledge base of issues reported.
- Analyze recurrent issues and recommend fixes or report to developers for further investigation.
Requirements
Minimum of 1 year of technical experience
Desired Characteristics
Excellent customer service and telephone skills
Ability to work based on goals and ticketing system and deliver on time resolutions
Strong communication skills.
Analytical thinking and attention to details.
Proactive and problem-solving attitude.
Flexibility to adapt to new technologies and processes.
Rapidly adopt new knowledge and technologies.
Experience in Technical Support preferred.
Equal Opportunity Employer
Job Summary
Full Time
$59k-77k (estimate)
04/24/2024
04/28/2024
The job skills required for Network Support Technician include Troubleshooting, Networking, Customer Service, WAN, Problem Solving, Network Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Network Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Network Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Network Support Technician positions, which can be used as a reference in future career path planning. As a Network Support Technician, it can be promoted into senior positions as a Network Control Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Network Support Technician. You can explore the career advancement for a Network Support Technician below and select your interested title to get hiring information.
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