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DOCUMENTATION/FIELD SUPPORT TECHNICIAN
Description
OSS is a Service Disabled Veteran Owned Small Business headquartered in Huntsville, AL. We are focused on “Making a Difference” in the lives of our Department of Defense Customers, Communities and Employees. Our greatest strength is our people. We expect competence and character and look for uniquely skilled and passionate individuals bound by a collective vision to bring their best to our mission. OSS believes in taking great care of our employees, evidenced by our exemplary benefits package: OSS covers 75% of the monthly insurance cost towards employee Health Insurance, we offer multiple Principal product options, and we have a fantastic 401k plan match with eligibility starting on first payroll. If you are interested in an opportunity to join a great mission, supporting awesome customers with a growing company, please reach out to us to learn more!
Overview
OSS is looking to hire qualified field support technician/documentation specialist who will be required to be familiar with equipment install and repair procedures; instruct customers in equipment operation per documentation; provide technical assistance; and provide quality assurance feedback to integration staff if requested.
The Documentation/Field Support Technician will be familiar with site and equipment inspections in order to document preventative and corrective maintenance as well as produce technical training documents for customer or company personnel, informal on-the-job training for other field service staff members and customers, and over-the-shoulder/refresher training to users in the field as required.
They will also be familiar with common procedures for diagnosing and repairing mechanical, hardware and systems failures. The employee must be prepared to professionally interface with customers, military personnel, government employees, external consultants/experts, and all levels of employees across the company, including executive management.
The DOCUMENTATION/FIELD SUPPORT TECHNICIAN will:
Travel Required
REQUIRED:
Offset Strategic Services, Inc. is an Equal Opportunity employer. We prohibit discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, age, religion, sex, sexual orientation, genetics, gender identity, national origin, protected veteran or disability status or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, and compensation. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. To request a reasonable accommodation, please email us from the links on our website. Thanks for your interest in OSS. OSS is a drug-free workplace. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited. All candidates who receive conditional offers of employment are subject to drug testing.
Full Time
$49k-67k (estimate)
05/09/2024
05/11/2024