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Inside Service Technician (Cold Side)
Parts Town Fort Wayne, IN
$50k-65k (estimate)
Full Time | Wholesale 11 Months Ago
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Parts Town is Hiring a Remote Inside Service Technician (Cold Side)

See What We’re All About
As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.
Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, fifteen years in a row, and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for four consecutive years in 2020, 2021, 2022, and 2023.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks
  • Parts Town Pride – check out our virtual tour and culture!
  • Quarterly profit-sharing bonus
  • Hybrid Work schedule
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Monthly IT stipend
  • Casual dress code
  • On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
  • All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
The Job at a Glance
As an Inside Service Technician (internally referred to as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and via email to assist in repairs on warranty and non-warranty foodservice equipment – specifically, cold-side units! After completing the onboarding process, you will also have the opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.

A Typical Day
  • Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
  • Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
  • Maintain all customer call information into a company database to better assist future inquiries
  • You will work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

To Land This Opportunity
  • You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
  • You are fluent in English and have excellent written and verbal communication skills
  • You’re confident using a computer and navigating programs such as MS Word & Outlook
  • You’re passionate about troubleshooting and finding innovative solutions to difficult problems
  • You have the ability to multitask and thrive in a fast paced, team atmosphere
About Your Future Team

Our Technical Service group is full of high-performing team members who have a passion and enthusiasm to work hard and play hard!


Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$50k-65k (estimate)

POST DATE

05/18/2023

EXPIRATION DATE

04/21/2024

WEBSITE

partstown.com

HEADQUARTERS

TORRANCE, CA

SIZE

1,000 - 3,000

FOUNDED

1987

CEO

JOHN A TENGWALL

REVENUE

$50M - $200M

INDUSTRY

Wholesale

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About Parts Town

Parts Town was founded in 1987 as a restaurant equipment parts distributor for local service companies. Starting with a staff of six, Parts Town now employs almost 400 team members and supports local, national and international customers. For a time, the industry landscape was grim. Manufacturers were frustrated with declining parts sales, customers wanted better customer service and there was no platform for ecommerce. Where others saw the impossible, Parts Town saw opportunity. Forging partnerships with manufacturers, we championed OEM parts to our customers and collected a massive inventory... to provide those parts quickly. Through the creation of partstown.com and the industrys first mobile app, we designed online tools to research and purchase parts with ease. Parts Town also established a customer experience, rising high above the standard. Expertise, friendliness and integrity have set Parts Town apart. The good news is, were just getting started. In 2018 Parts Town was been named to the Crain's "Fast 50" list recognizing the fastest growing companies in the Chicagoland area for the sixth time. Parts Town has also be named to the "Inc 5000" list of fastest growing private companies for nine consecutive years. More
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