Service Technician

Department: Retail

Employment Type: Full Time

Location: US - Indiana - Fort Wayne

Reporting To: Ben Kelly

Description

Key Responsibilities

• Comply with policies, guidelines, and regulatory requirements per the Franklin Electric Quality System.
• Follow detailed service instructions, processes, and procedures.
• Meets daily service schedule as assigned.
• Uses available parts to assemble various water treatment equipment or kits according to operating instructions.
• Safely operate the assigned Service vehicle.
• Report problems with quality, process, equipment, and materials to Production Supervisor.
• Maintains a clean and organized Service vehicle appropriately supplied with the proper tools and parts.
• Performs other duties as required or assigned.

Skills Knowledge and Expertise

• Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to clearly communicate with customers and colleagues especially related to water softener and water treatment processes.
• Ability to operate hand tools and power tools safely and effectively.
• Ability to understand and resolve basic plumbing problems and repairs
• Utilizes common sense understanding in order to carry out written, oral, or diagrammed instructions.
• Provides accurate work on a consistent basis meeting precise tolerances and standards.
• Interpersonal skills sufficient to work closely with others on a team.
• Ability to demonstrate flexibility in work environment performing a variety of frequently changing tasks.
• Ability to work alone effectively under stress and in situations dangerous to self or others.
• Completes some moderately repetitive tasks.
• Ability to stay organized and order materials around the warehouse.

• High School Diploma or Equivalent (required).
• Valid driver’s license with a safe driving history.
• 1-3 years or more experience working in a plumbing type position (preferred).

• Basic.

• Continually required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Regularly required to sit or stand and to walk.
• Regularly required to stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 50 pounds and occasionally required to lift up to 100 pounds.

Benefits