Duties and Responsibilities

• Performs fueling of aircraft according to ATA-103 specifications and Fort Wayne Aero Center fueling procedures.

• Greets pilots, crews, passengers and tenants in a friendly and welcoming manner.

• Maintains a positive and professional manner and wears uniform with pride.

• Works cooperatively with customer service representatives to ensure all crew requests such as ice, coffee, catering and newspapers are fulfilled.

• Directs aircraft to proper parking area, provides lead-in/lead-out marshaling assistance.

• Tows aircraft to secure tie down area or hangars, pulling aircraft out of hangars for departure using appropriate tug and tow bars for specific aircraft.

• Checks and adds proper oil in accordance with the specifications of the aircraft as requested by the customer.

.

• Ensures service vehicles and ground equipment are in safe operating order and running properly.

• Escorts various private and company personnel unfamiliar with the airport grounds as requested.

• Tops off fuel tanks and maintains ground service equipment effectively to ensure proper working condition.

• Review new operational manuals for various aircraft as needed.

• Performs a variety of minor building maintenance and cleaning tasks as needed.

• Position is required to work varying shifts including days, nights, weekends and holidays.

• Performs other related duties as directed.

Knowledge and Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to calculate figures and amounts such as discounts, percentages, and sales tax.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving unusual situations in a professional manner.

• Basic knowledge of aircraft engines and fuel types.

• Must have customer service knowledge and people skills.

• Must be able to operate: fire extinguisher, tow bars and tugs, various hand tools, radios, ground power units, fuel trucks and other vehicles.