79 Field Service Technician Jobs in Fort Wayne, IN
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IPG, Intertape Polymer Group is Hiring a Field Service Technician Near Fort Wayne, IN
Field Service TechnicianPosition Purpose: Provide technical support to national accounts, distributors and end users. Partner with sales to analyze customer situations and provide technical sales support and guidance to ensure that effective technical solutions are developed which fulfill the client's requirements. Provide distributor and customer equipment solution training.
Principle Accountabilities
- This position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers.
- Train customers on start-up, operation and maintenance of various pieces of packaging equipment; e.g. WAT dispensers, product protection systems, case sealers, case erectors, etc.
- Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required. Provide maintenance support and training to Distributor accounts that have their own in-house maintenance staff.
- Establish a regular Preventive Maintenance program for existing end user accounts. Build relationships with back of house contact and gather feedback.
- Assist in the development, definition, and documentation of Technical Sales 'best practices" including but not limited to: RFQ/RFP analysis, Technical Audit, Quarterly Review, Time Studies, Annualized Cost Saving Programs, Corporate Reporting, End User Training Programs.
- Assist in testing and evaluating new products and custom packaging equipment. Record and report faults, deficiencies, and other unusual occurrences.
- Partner with sales to identify complex opportunities and appropriate solutions for new and existing clients that match their long and short-term needs and goals.
- Provide technical guidance and expertise in client meetings regarding implementation and execution, best practices, products and features, partnerships, etc.
- Handle technical support calls - via phone, email and website.
- Follow established communication procedures - issue RMA's, prepare and submit work orders, expense reports, trip reports, etc.
- Perform other duties as assigned.
- Skilled in the use of PC applications including, Word, Excel, PowerPoint, etc.
- Must be knowledgeable in the use of basic tools, including multimeters
- Ability to present technical concepts to non-technical people
- Ability to understand technical diagrams and manuals
- Strong written and oral communication skills
- Ability to manage multiple projects with minimum direction
- Adaptive to change and tight deadlines
- Must be able to work independently with little supervision.
- Good customer service and organizational skills are needed.
Pay: $20.67 - $23.53 per hour
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Day shift
- Monday to Friday
- Mechanical knowledge: 1 year (Required)
Salary: $20.67 - $23.53 per hour
Job Posted by ApplicantPro
Job Summary
Full Time
$56k-74k (estimate)
05/24/2024
06/08/2024
intertapepolymer.com
Rayne, LA
50 - 100
Related Companies
The job skills required for Field Service Technician include Field Service, Installation, Customer Service, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Technician positions, which can be used as a reference in future career path planning. As a Field Service Technician, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician. You can explore the career advancement for a Field Service Technician below and select your interested title to get hiring information.
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