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About Us
Parrot is an AI-first technology company empowering attorneys to get more from depositions. Trusted by leading insurance companies, law firms, and Fortune 500 companies alike, Parrot blends the proficiency of 100% reliable, highly-trained reporters with cutting-edge technology and artificial intelligence, ensuring smooth scheduling, immediate rough drafts, and real-time deposition summaries.
As a trusted partner for efficient court reporting services and its leading technology platform, Parrot enables its customers to unlock faster and better outcomes for their clients.
Why Join Us?
We are seeking seasoned Customer Support Representatives to join our team. This role is a unique opportunity to help build an excellent customer experience for our users. As part of the broader Support Team, you will help our customers troubleshoot technical issues, answer inquiries regarding our service, and assist in maintaining customer satisfaction.
\nKey Responsibilities
Benefits
Equity. We value an owner’s mentality - all our employees earn equity at Parrot!
Hybrid, flexible work. The flexibility to work from home, with the opportunity to travel and work with your colleagues from our offices in select hubs.
Health benefits. Highly competitive medical, dental and vision benefits for all full-time employees.
Unlimited paid time off. We not only give you the opportunity to take the time off, but we also encourage you to do so. We want all our colleagues to enjoy time away from the grind.
“Parroteer” Days. In addition to all public holidays, we provide four company-wide holidays annually. We do this to ensure our Team reflects on our successes and takes a moment for true time away.
Parental leave. We offer two months of paid parental leave -- regardless of your status as a primary or secondary caregiver.
Mental health. Annual subscription to meditation and mindfulness platform to help you focus on your mental health and happiness.
Physical health. Access to fitness classes and facilities in your location through a company-wide membership program.
Referral Program. It’s no secret A players hire A players, and we expect everyone at Parrot to wear a hat in recruiting. In fact, we incentivize it with a generous referral bonus for each successful referral you make.
We’d love to connect
We are an equal opportunity company and highly value diversity in our team. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you’re interested in what we’re building, let’s connect.
Full Time
$43k-54k (estimate)
04/11/2024
05/08/2024
parrot.co.za
<25
The job skills required for Customer Support Representative include Customer Service, Scheduling, Customer Support, Flexibility, Initiative, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.