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Main Job Tasks and Responsibilities
deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle inquiries and complaints perform customer verifications process orders, forms, applications and requests direct requests and unresolved issues to the designated resource manage customers' accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints record details of actions taken manage administration communicate and coordinate with internal departments follow up on customer interactions
Education and Experience
High school diploma, general education degree or equivalent knowledge of customer service principles and practices knowledge of relevant computer applications ability to type knowledge of administrative procedures numeric, oral and written language applications product knowledge
Full Time
$43k-54k (estimate)
03/10/2024
06/07/2024