Description

Job Title: Assistant General Manager

Overview: Step into a vital role as an Assistant General Manager at PARLOUR, contributing to the realization of our mission and upholding core values. At PARLOUR, we champion the power of people, continuous learning, empowerment, recognition, and an unwavering commitment to excellence. As an Assistant General Manager, you'll play a crucial part in delivering exceptional dining experiences driven by locally crafted pizza and pints.

Responsibilities:

Operational Support:

• Support day-to-day restaurant operations, ensuring alignment with PARLOUR standards.
• Collaborate in coordinating Front of the House and Back of the House operations.
• Contribute to delivering superior service, maximizing customer satisfaction while adhering to franchise protocols.

Team Development and Collaboration:

• Support the recruitment, training, and development of high-performing teams, including team trainers.
• Uphold a positive team culture through effective communication and collaborative leadership.
• Contribute to regular staff meetings and training sessions to elevate team performance.
• Collaborate seamlessly with kitchen and front-of-house staff to create a harmonious dining experience.

Customer Engagement:

• Contribute to ensuring a memorable and positive dining experience for guests.
• Support in addressing customer feedback promptly and constructively.
• Engage with customers to enhance rapport, loyalty, and a sense of PARLOUR community.

Financial Management and Operations:

• Assist in controlling operational costs and identifying measures to optimize efficiency.
• Support in creating detailed reports on revenues and expenses, adhering to PARLOUR's high reporting standards.
• Uphold standards and service levels to contribute to increased sales and minimized costs while embodying PARLOUR values.

Quality Control and Safety:

• Collaborate in regular reviews of product quality and explore partnerships with new vendors within the PARLOUR-approved network.
• Support in estimating future needs for goods, utensils, and cleaning products, ensuring compliance with PARLOUR standards.
• Contribute to ensuring compliance with sanitation and safety regulations to uphold PARLOUR's commitment to excellence.

Administration and Reporting:

• Assist in organizing and supervising shifts, following PARLOUR's scheduling and operational protocols.
• Participate in appraising staff performance and providing constructive feedback, in alignment with PARLOUR performance evaluation procedures.
• Contribute to training employees on proper customer service practices, instilling the essence of PARLOUR hospitality.
• Assist in creating and maintaining detailed reports on revenues, expenses, and operational metrics, meeting PARLOUR reporting requirements.

Compliance:

• Uphold and contribute to the enforcement of policies and procedures outlined by PARLOUR, ensuring consistent branding and operational standards.
• Collaborate with the General Manager and franchise headquarters on new initiatives, staying connected with the evolving PARLOUR vision.
• Facilitate communication between the local franchise and the broader network, contributing to the shared success of the PARLOUR family.

Benefits:

• Competitive salary and bonus program.
• Meal discounts during shifts and off-duty.
• Core group insurance coverage such as medical, dental, vision, and life.
• Exclusive retirement plan.
• Compensation for holidays, paid time off for vacations, and sick leave benefits.
• Maternity and paternity leave.

Qualifications

Requirements:

• Bachelor's or Associates degree in Hotel/Restaurant Management, Business Administration, or a related discipline.
• Minimum of 3 years of experience in restaurant management or a related role.
• Serve Safe certified.
• Proficient in organizational tasks, appraising staff, and creating detailed reports.
• Understanding of effective marketing strategies and local brand promotion.
• Experience in maintaining product quality, ensuring compliance, and enforcing high standards.
• Demonstrated ability to support daily operations, financial management, and achieving performance targets.