Customer Service Representative

Job Description

At Parker’s, we believe our company is only as successful as our team. That’s why we offer competitive wages and provide our team with the training and tools they need to maintain the integrity of the Parker’s brand. We’re proud that more than 85% of our Store Managers, District Leaders, and Corporate Support Team have been promoted from within, underscoring our commitment to developing talent and making a long-term investment in our team members.

Here are some of the great benefits of working at Parker’s Kitchen:

• Competitive Pay - In addition to a competitive salary, you will work in a supportive team where you will have the opportunity to learn about a leading business model and people skills.

• Flexible scheduling - We understand you have commitments outside of work. We will try to arrange your work schedule around them.

• Telemedicine is free for all part-time employees and any full-time employees enrolled in a Parker's medical plan, a monthly plan is available for uninsured employees.

• Leadership Training - At Parker’s, we love developing your skills to be the next leader. We offer this leadership program for free! Come discuss this opportunity as well as our Career Path.

• Employee Assistance Program: This includes several resources including: Legal, Financial, Work/Life and Parent Guidance along with Health Management Tools.

• Free drinks and 50% off Parker’s prepared food while at work!

• Child Care Assistance- All FT Parker's Employees are eligible for $5,000 for childcare per employee* Conditions apply

• Receive a raise after 60 days of employment

• Paid personal Time Off granted on your first day of employment* Conditions apply

• Free Life Insurance equaling 1x your annual salary

• Tickets at work – www.ticketsatwork.com

• Pet Insurance - Pets are family! We offer coverage for all of your loved ones, including your fur-babies.

• 401K & Health Benefits

As a Customer Service Representative at Parker’s Kitchen, you are the face of the company while you process each customer’s order quickly, accurately, and efficiently while ensuring complete customer satisfaction through prompt and friendly service. As a cashier, Parker’s Kitchen looks to you to accurately handle customer cash, credit/debit payments, and assist customers by providing information and resolving their complaints. You will maintain knowledge of all items, give customers direction on product location throughout the store, and maintain excellent communication with front-end leaders at all times. You will ensure that checkout areas are properly maintained in a clean and orderly condition and achieve all other related duties as assigned.

Retail Customer Service Representative is responsible for:

• Providing a fast and friendly customer service experience every visit.

• Ability to operate front end equipment; register, calculator, scanner.

• Cash handling, fuel transactions, and retail shift duties as assigned.

• Cashier responsible for alcohol, tobacco, lottery sales, and other age-regulated products.

• Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns

• Demonstrate a culture of ethical conduct, safety, and compliance.

• Welcoming and helpful attitude toward guests and other team members

• Attention to detail while multitasking

Requirements to be a Retail Customer Service Representative:

• Accurately handle cash register operations and cash transactions

• Requires strong attention to detail and proficiency with numbers; proficient in cash handling and mathematical skills; ability to read, write and count.

• Have and show an outgoing and friendly behavior, a positive attitude and the ability to interact with our customers.

• Ability to multitask, perform repeated bending, standing, reaching, and occasionally lift up to 50 pounds

• Must be at least eighteen years old to work on store-side. (Can be 16 to work in our kitchens)

Parker's is committed to providing an employee-focused environment in which people are excited about their contributions being valued, successes being recognized, and for many opportunities for advancement.

Reference checks will be conducted on all candidates. Successful candidates must pass a standard background check. Parker’s is an equal opportunity employer.