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Parkade's mission is to transform cities, increase mobility and combat climate change. We're building a world that has far fewer parking spots, but where every spot is available to use at the push of a button and few spots sit empty.
We have a network of properties we currently work with, and we're growing that footprint every day. We need to get these new buildings and parkers onto our platform, while also making sure our existing customers have a top-notch parking experience.
That's where you come in.
This position will be a blend of Customer Success and Operations, reporting in to our Head of Operations (for now). Your primary role will be ensuring we meet our customer SLAs with solid support, and provide assistance to our Operations team in keeping our existing properties happy and simultaneously onboarding new ones.
You should excel in customer service, mixing getting into the weeds with our day-to-day needs, while having an eye for spotting problems and suggesting (and implementing!) solutions.
While you won't be on your own, you should be comfortable making decisions without needing to check in every step of the way. Making mistakes and learning from them is a part of the process!
At least some experience in a customer support / success related role.
Understand how to navigate and digest a spreadsheet.
Fluent in written English — you should be able to communicate clearly with customers and teammates at all levels, and convey your thoughts with minimal grammatical or spelling errors.
You're a self-starter that is always looking for the next problem to tackle.
You know how to multitask and prioritize issues, even in absence of clear guidelines.
Be comfortable with learning new systems and integrating them into your daily work.
Evenings and weekends required.
Expected Schedule Example:
2 Weekdays off
Weekday hours
3pm PST 11pm PST
Saturday & Sunday
3pm PST 11pm PST
Understand every aspect of the Parkade product and how it works.
Understand who Parkade's customers are, and their current and future needs.
Share responsibility for customer support with our Operations team
Ensure our building operations processes are running smoothly, and suggest improvements to those processes.
Onboard new customers, solve existing customers' problems, and expand our footprint through operational ingenuity.
Experience in a customer-facing role
Experience working in an operations role
Experience with technical, marketing, and training tools.
Experience with SQL
You care deeply about problems related to transportation, parking, urban living, and efficient use of space and resources in cities.
Full Time
$103k-128k (estimate)
05/08/2023
05/10/2024
parkwithpark.com
San Francisco, CA
The job skills required for Operations Generalist (PM + Weekends) include Onboarding, Customer Service, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Generalist (PM + Weekends). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Generalist (PM + Weekends). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Generalist (PM + Weekends) positions, which can be used as a reference in future career path planning. As an Operations Generalist (PM + Weekends), it can be promoted into senior positions as a Human Resources Generalist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Generalist (PM + Weekends). You can explore the career advancement for an Operations Generalist (PM + Weekends) below and select your interested title to get hiring information.