Responsibilities

• Join external calls with customers, as technical point of contact
• Support our implementation team in resolving technical issues
• Liaison between technical and non-technical stakeholders
• Communicate technical issues & their resolutions to both internal and external users
• Create and maintain technical implementation guides
• Create and maintain internal technical documentation and troubleshooting runbooks
• Review and troubleshoot application logs (API responses, FHIR events, HL7 messages)
• Write code to manage HL7 & SFTP mirth configuration
• Write code within the primary application to improve implementation tooling
• Read and understand integration-related application code

Requirements

• 2 years of experience working in technical customer support
• Experience working with customers of varying degrees of technical experience
• Strong analytical and problem-solving skills
• Able to read technical documentation
• Understands fundamentals of REST APIs (JSON, SOAP)
• Understands fundamentals of SSO (SAML, JWT)
• Awareness of HIPAA and security best practices in relation to patient health information, personally identifiable information, and financial information

• Experience working with HL7 and/or FHIR
• Familiar with integration tools (eg Nextgen Mirth Connect, Corepoint, Rhapsody, etc)
• Familiarity with Electronic Medical Record (EMR) system(s) (eg Epic, Cerner, PointClickCare, Athena, etc)
• Familiarity with Healthcare workflows
• Able to query and understand application logs (Splunk, Mirth)

Nice to Haves

• Delight in process improvement
• Some previous, minimal coding experience
• Experience writing workflow or sequence diagrams (using Visio, LucidChart, Microsoft Word)
• Experience with Change Management, preferably related to integrated systems
• Able to read application code, interest in writing code
• Degree in Health Systems Management

Benefits

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Remote-First Company
• Equity Incentive Plan
• Annual Company-Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office Stipend
• Co-Working Space Reimbursement

Salary:

Base: $90-120K