Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.

The IT/AV Support Engineer will be responsible for providing on-demand deskside IT, Audio/Video and Video Conferencing support for WPP employees and visiting clients. The role is also expected to provide general deskside IT and AV/VC support for various WPP events in North America on as-needed basis, local or remote

What you'll be doing:

• Deliver world class technology support services to WPP employees and visiting clients, operating within predefined structure, methodologies, and standards set by WPP IT
• Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon
• Serve as the 1^st line of support for all IT/AV issues and requests for local executives.
• Perform basic AV troubleshooting including resetting devices, cable management, etc.
• Diagnose and escalate technical issues to service contracted IT or AV integrators
• Provide IT/AV training for all WPP employees in the site as needed
• Prepare and operate AV equipment for events such as Town Halls, pitches, and client meetings
• Prevent, identify, and resolve technical issues and update users on progress and resolutions
• Onsite support for video conference meetings and recordings, client pitch events
• Maintain phone connectivity in all AV presentation settings
• Interact with cable television provider for signal or transmission related issues
• Evaluate AV systems for software and hardware upgrades
• Assist in managing contracted AV integrators
• Ensures that WPP and WPP IT policies and procedures are adhered to

Who you'll be working with:

The IT/AV Support Engineer reports to the IT Operations Manager, and will support colleagues at our Three World Trade Center campus.

What you'll need:

• Must have MacOS and Windows OS experience
• Proven ability to handle challenging, rapid-response user support.
• Product experience with Crestron, Polycom, Microsoft 365
• Experience operating video and audio equipment in live production environment.
• Experience with lighting video conferences, productions and other events.
• Experience and knowledge of web conferencing platforms and standards – Microsoft Teams, Skype, Google Hangouts Meet, Zoom, SIP, and H.323
• Excellent client facing, presentation, interpersonal, and communication skills
• Ability to work to deadlines and manage multiple concurrent tasks while maintaining attention to detail
• Excellent self-organisation
• Completer / finisher mentality - has a strong track record of delivery, has attention to detail, is organised and demonstrates excellent time management skills

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?