Palmetto Technology Group, Inc. is Hiring a Level II Help Desk Engineer Near Tampa, FL
SUMMARY: The Help Desk Engineer level 2 is responsible for second-tier support for PC and server hardware and software, mobile devices, firewalls, network services, and any other technical issues that might arise for our clients. The ideal candidate is enthusiastic, positive and possess great customer service skills JOB RESPONSIBILITIES: Field incoming Help Desk requests via both telephone and work orders in a courteous manner. Provide Level 1 & 2 Desktop / Server support Work in fast-paced environment simultaneously handling multiple clients Troubleshoot a wide range of software applications Provide training and troubleshooting for Tier 1 support team Utilize RMM and PSA platforms to maximum efficiency. Maintain timely and accurate documentation of work performed. Participate in the On-Call Rotation Adhere to LSI company policies and best practices. MINIMUM QUALIFICATIONS: 1 years of technical experience working with small to large business environments Excellent customer service skills Knowledge of basic network protocols (TCP/IP, DHCP, DNS, VPN, SMTP, etc.) Working knowledge of Active Directory, Terminal Services, Hyper-V and Office 365 Able to lift 75 pounds (Servers, Computers, Network Hardware, Cabling, etc.) Ability to work independently within a team based environment Personal transportation and valid license required PREFERED SKILLS Desktop & Server Support OS Windows (All Versions) eFolder Backup and Disaster Recovery solutions SonicWALL / WatchGuard Firewalls PSA – ConnectWise RMM – LabTech