Core Responsibilities

• Manage the billings, collections, credit and cash applications lifecycle for US government customers
• Review contracts to ensure orders are set up correctly regarding billing, shipping, terms and billing schedules prior to invoicing, liaising with customer contacts to support onboarding, including portal access and configuration, when needed
• Submit invoices through government portals
• Partner cross-functionally with business stakeholders such as Sales, Legal, Tax, Treasury, and with customers to troubleshoot portal issues, streamline transaction flows and proactively resolve blockers throughout the lifecycle
• Formalize and improve the customer onboarding and credit process, including process and workflow recommendations to improve collection time

What We Value

• 5 years’ experience in billing and collections for a government contractor/US government entities
• Excellent written and verbal communications skills, with the ability to analyze and communicate complex ideas cross-functionally and across the team
• Experience with US government purchase orders, portals, collection processes, and a general understanding of the contracting processes
• Excellent communications, presentation, and interpersonal skills, including the ability to summarize key operational issues to management
• Ability to take the initiative, capable of proactively identifying issues/opportunities and recommending next actions
• Strong project management skills, with a track record of managing competing priorities on complex cross-functional projects.
• A growth mindset
• Operate using systems and tools currently utilized by the team (e.g. Netsuite, WWAF, Tungsten, IPP) or have the ability to quickly adapt to them