Description

The Practice Manager represents the primary point person for all clinical staff and ensures that provider staff have all resources necessary to ensure quality patient care. The position is diverse in nature and requires a high degree of communication skills, organization and operational awareness.

The Practice Manager must be well organized and excellent at communication and will be responsible for the daily management and oversight of all clinical personnel, ensuring high levels of operational efficiency. Goals include the development and fostering of a culture focused on exceptional customer service. Emphasis will also be placed on compliance with regulatory and privacy standards.

Detailed Responsibilities

• Supervises staff and oversees daily office operations
• Establishes staff schedules, allocation of staff resources, assures effective patient care
• Trains and rotates office staff through various office duties to ensure cross coverage in all areas
• Assesses staff performance. Completes a 90-day review on all new hires and an annual review on established employees
• Conducts office staff meetings regularly.
• Monitors time clocks daily, limiting overtime and time-off requests
• Verifies all time sheets with HR department by Friday end of day
• Oversees daily deposits and till reconciliation
• Oversees inventory and ordering of office supplies

Ensures all staff:

• Answers telephone in a timely and professional manner, preferably within three (3) rings o Routinely demonstrates superior customer service skills
• Communicates with customers in a courteous, professional, cooperative and mature manner
• Recognizes and responds appropriately to violent/abusive situations, bomb threats, fire and emergency situations o Accurately takes messages and conveys information to recipient
• Protects patient confidentiality per policies and procedures
• Scans information into Electronic Health Record accurately
• Demonstrates the ability to collect medical office charges, accurately manage till, and prepares daily deposits.

Performs Environment of Care functions:

• Oversees and maintains a safe environment for employees, patients and visitors
• Assures that all emergency equipment, such as fire extinguishers and emergency lights are properly maintained
• Completes work/repair orders in a timely manner
• Coordinates and prepares office and staff for potential weather-related disasters
• Communicates with corporate office for current updates and maintains an open line of communication with staff
• Oversees schedule and coordinates appointment cancellations as needed

Management of Medical Records Requests:

• Follows company protocol for release of medical records
• Works with Administrator to develop, implement, and monitor effective programs
• Assures staff meets deadlines on projects assigned (i.e., annual training, health requirements).
• Attends Manager meetings
• Performs other duties as needed
• Translates as necessary, if applicable.

Benefits

• Medical, Dental, Vision
• Short Term & Long Term Disability
• Life Insurance (Self, Spouse, Child)
• 401(k) employer match
• 2 weeks PTO 9 paid holidays annually
• Employee Assistance Programs

Requirements

Education and Experience/Technical Skills

• 3 years of management or supervisory experience in a healthcare or medical setting

• Working knowledge of federal and state regulations that impact clinic operations, including HIPAA

• Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports

• Effective problem-solving skills and a desire to attack little problems before they become big problems.