Job Summary
Ourisman Subaru Volkswagen of Waldorf is seeking an experienced, motivated and customer service oriented VW Service Manager for a full-time position. The VW Service Manager's primary responsibility is to oversee service operations, ensuring customers are satisfied with their service experience while achieving profitable sales.
Compensation & Benefits
The VW Service Manager will receive a competitive base salary plus a generous commission structure. Ourisman Subaru Volkswagen of Waldorf offers a comprehensive benefits package which includes medical, dental and vision insurance, paid vacation and sick leave, and 401K plan.
Responsibilities
• Supervise the Service Department and oversee day to day operations
• Create strategies to increase customer satisfaction
• Set sales, profitability, and customer service targets
• Develop and implement short and long term strategic plans
• Maintain an up to date understanding of products and services offered
• Ensure safety and compliance are met
• Monitor budgets and KPIs
• Lead and motivate staff
• Develop technical and customer service skills
Requirements
• 5 years’ experience in Sales, Service, or Automotive Technologies
• Thorough understanding of automotive technologies, services, and products
• Experience leading or managing a service team
• Working knowledge of dealership operations
• Excellent communication and customer service skills
• Proven ability to drive KPIs, exceed customer satisfaction targets, and motivate staff
EEOC Statement
Ourisman Subaru Volkswagen of Waldorf provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, genetics, sexual orientation, ancestry or any other characteristic protected by law and complies with all applicable federal, state and local laws governing nondiscrimination in employment in all locations throughout the United States.