SUMMARY:

Supports the company’s mission by promoting and supporting a learning culture and implementing the company’s training strategy. Coaches members of Operations at all levels, providing guidance and expertise on training issues. Understands and communicates the Brand relationship between the marketing-generated expectations of our guests and Operations execution. Manages company training program execution at the Region level.

RESPONSIBILITIES:

• Champions the highest levels of quality and consistency by advocating the approved systems and procedures for operations and training.
• Conducts on-site visits with Managers-in-Training (MITs) as outlined in the MIT Program to evaluate progress through the development process. Addresses questions and concerns and validates skills.
• Coordinates, monitors and may conduct training for MITs and internal management promotions at certified training restaurants
• Evaluates trainees during training and follows up after training
• Makes recommendations to District Managers and Human Resources when unsatisfactory progress is found
• Develops Certified Training Restaurants and Certified Training GMs.
• Conducts the pre-certification audit of all new Certified Training Restaurants in the region; creates development action plan with General Manager regarding opportunities.
• Evaluates effectiveness of Certified Training GMs’ execution of training programs and offers input for improvement
• Administers and makes recommendations for changes to the Training Restaurant General Manager compensation plan.
• Conducts training workshops and seminars for MITs and restaurant management
• Analyzes training needs including use of Ops support tools and other corporate programs; evaluates effectiveness of training tools, programs and systems then offers input and assistance in creating, improving and revising
• Executes planned rollouts to operations, including new products/Limited Time Offers, new processes and new technology to support company programs and initiatives
• Assists Ops Leaders with training and performance improvement projects coordinated through the Director of Training and Chief People and Culture Officer
• Conducts and completes training and operations audits, as directed. Makes recommendations for follow-up and performance improvement.
• Participates in new restaurant openings and coordinates the ROS Team
• Participates and contributes in District and Region management meetings
• Other duties as assigned

KEY INTERFACES:

On a frequent basis will interface with Region Leadership, HR and Training and other key business partners

REPORTING RELATIONSHIP:

Reports directly to the Director of Training and Development.

KNOWLEDGE/SKILLS AND ABILITIES:

• Above average verbal and written communications skills.
• Average skills with MS Office programs, including Word, Excel, Outlook and PowerPoint.
• Has knowledge of all company policies, procedures and practices as it relates to restaurant operations.
• Can multi-task and handle multiple priorities on a regular basis.
• Must be able to perceive and react to the needs of others.
• Must be organized, flexible and able to deal with various personalities.
• Bilingual (English/Spanish) preferred.
• Restaurant management experience required, Taco Cabana management experience a plus.

MINIMUM REQUIREMENTS:

• 3-5 years restaurant management experience
• High School diploma or equivalency required; Associates degree or above preferred.
• Schedule will include evenings and weekends.
• Regular travel within Region.
• Occasional travel outside of market, to include out of State.