Overview

The Consumer Support Specialist will provide front-line phone and email support to consumers for Oticon hearing instruments, connectivity devices, and general support.

Responsibilities

• Provide technical support and assistance to consumers on Demant hearing instruments and connectivity products
• Answer basic questions regarding Demant hearing instruments and connectivity products
• Connect consumers with authorized Demant hearing care providers
• Provide solutions, support, and assistance to consumer requests, inquiries, problems, and complaints in a professional manner.
• Maintain call logs and detailed reports in multiple systems.
• Handle consumer calls and emails in a manner that creates a positive experience to build confidence in the Demant brands.
• Enter notes for each consumer interaction into contact management software
• Promote Demant products and services
• Collect and relay possible trends, problems, and suggestions for improvement to Supervisor
• May perform miscellaneous tasks / projects as directed by Supervisor

Qualifications

• Minimum high school diploma or GED required
• Excellent oral and written communication skills required. Must speak and write clearly and professionally.
• 1 - 2 years of customer service experience is preferred
• Patience working with users who may be new to technology
• Genuine interest and desire to help people
• Ability to organize and prioritize work in a fast-paced environment
• Ability to work both independently and as part of a team
• Working knowledge of Microsoft Word, Excel, and Outlook

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Need help finding the right job?

Last updated : 2024-05-13