228 Customer Service Representative Jobs in Columbus, OH
OTC Industrial Technologies is Hiring a Customer Service Representative Near Columbus, OH
Location: Columbus, OH
Brand: Corporate
Segment: Air Supply Group
Job Responsibilities:
- Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, quoting and orders.
- Extensive knowledge of account requirements and special situations; the ability to get results for customers.
- Handle exceptions, substitutions, allocations, and other special problems.
- Gain specialized technical knowledge about our products and applications.
- Present and maintain knowledge of all aspects and options available within SX.e (Infor SX.e (webui) distribution software) and able to apply it accordingly to each opportunity
- Maintain knowledge of and utilize vendor portals
- Gather and provide information to sales and management team
- Work cooperatively with other associates; be a Team player. Offer assistance when requested/required..
- Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems
- Follow up with customers to ensure that issues are resolved to their satisfaction
- Develop and maintain list of suppliers for goods and services
- Negotiate best pricing for products/services with suppliers
- Enter and maintain customer sales orders into SX.e distribution software system.
- Communicate any order issues with Accounting Department Perform all tasks assigned by the Manager
Education and Experience Requirements:
- Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
- Experience and knowledge of electrical and automation distribution.
- Excellent customer relation and problem-solving skills
- Strong verbal, written, and interpersonal communication skills
- Detail oriented, including accurate data entry skills
- Capable of working independently, as well as a team member
- High level office computer skills required. Microsoft Office knowledge a must.
- Interact with co-workers with a positive attitude to maintain a friendly and productive work environment A commitment to "doing it right the first time."
At OTC Industrial Technologies, our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with various opportunities to accelerate your career potential as you help us drive change to move our business forward.
For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products, technical application expertise, and services at the lowest possible costs.
Working with OTC Industrial Technologies is perfect for purpose-driven individuals motivated to be part of an exciting transformational company.
Perks of Working with OTC Industrial Technologies:
As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.
Job Summary
Other
$38k-48k (estimate)
03/05/2024
06/28/2024
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Microsoft Office, Life Insurance, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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