Are you focused and driven by a desire to serve others? Our Customer Service Representative position will allow you to bring sincerity, integrity, and idealism to your customer base along with working alongside an enjoyable team.

Apply now to take the next step in your career.

Who you are : An outstanding individual who brings enthusiasm to your group. You are motivating and inspiring. You get satisfaction from helping others and enjoy interacting with people.

Your organization skills are top tier, and you strive to have a positive impact on other people.

Primary Purpose :

The primary purpose of the Customer Service Representative position is to work closely within the Customer Team to provide excellent sales support to our customers and sales professionals.

The position will have the ability to work cross-functionally throughout the organization, as well as the ability to interface with external partners and customers to promote the company and assist with customer service activities.

Job Highlights :

• Understand and successfully execute the quoting, sales order entry, warranty, returns, replacement, and freight claims processes within prescribed guidelines and authority levels.
• Develop in-depth knowledge of the quoting, sales order entry, warranty, returns, replacement, and freight claims processes.
• Teach and help customers and other sales professionals understand processes; including Orion’s Terms and Conditions and Warranties.
• Maintain a high level of knowledge of Orion’s products and services.
• Create and maintain exceptional customer experiences and continuously build relationships with Orion’s partners.

Experience and Qualifications :

• Associate degree in Business Administration or related field, or equivalent years of education and / or experience
• Minimum of a high school diploma or equivalency
• Minimum one (1) year of data entry experience
• Prefer one (1) to three (3) years of experience in Customer Service, Claims Agent (Manufacturing), or relevant experience and / or role
• Exceptional communication skills, both written and verbal
• Effective multi-tasker with great organizational skills
• Proficient in Microsoft Office products (Outlook, Word, Excel, etc.)
• Customer-focused orientation and ability to adapt / respond to different types of characters

Last updated : 2024-04-20