Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

Duties:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner

- Provide accurate information about products, services, and company policies

- Assist customers with placing orders, tracking shipments, and resolving any issues or concerns

- Perform data entry tasks to update customer records and maintain accurate documentation

- Analyze customer feedback and identify opportunities for improvement in our products or services

- Utilize upselling techniques to promote additional products or services to customers

- Collaborate with other team members to ensure a seamless customer experience

- Maintain a positive attitude and handle difficult situations with empathy and professionalism

Qualifications:

- Previous experience in customer service or a related field is a plus

- Excellent phone etiquette and strong verbal communication skills

- Proficient in data entry and computer navigation

- Ability to analyze customer needs and provide appropriate solutions

- Strong sales skills with the ability to upsell products or services

- Ability to effectively communicate complex information to customers in a clear and concise manner

We offer competitive pay, comprehensive training, and opportunities for career growth within our organization. If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.

Note: This is a full-time position with regular business hours.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Flexible schedule
• On-the-job training
• Professional development assistance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Commute:

• Lakewood, CO (Preferred)

Work Location: In person