OCI Incident Response is the first line of defense for maintaining high availability of Oracle’s cloud. We make customer impacting events shorter, less frequent, and less impactful by providing large scale incident management. We are front-and-center in driving down event duration by using our operational experience, knowledge of standard processes, and ability to develop tools to automate incident management.

We are looking for a Senior Principal Technical Program Manager to join OCI’s Major Incident Management team. This role is part of a globally distributed team responsible for detecting, triaging, and mitigating OCI service-impacting events as quickly as possible. You will be a part of one of these regional teams and be responsible for minimizing downtime of OCI services. You will achieve this through delivering excellent major incident management processes and by delivering systems with high scalability, performance, and security that prevent incidents from occurring. You will influence and collaborate with team members across the organization to implement improvements based on insights derived from reporting and scorecards. You will use your program management skills to coordinate complex initiatives, ensuring achievements are met, and objectives are achieved within established timelines.

Cloud Engineering Infrastructure Development