Company DescriptionOpen Scientific provides contract staffing and direct hire recruitment services for the scientific, engineering, laboratory and manufacturing sectors.Job DescriptionLocation: HolbrookPay Rate: $15.00-$16.50Hours: 3:30pm-12:00am Open Scientific is recruiting for a Customer Service Representative. This position is with a global vitamin company committed to consistently producing the highest-quality products. This is a temp to hire opportunity. As a Customer Service Rep you will be responsible for communicating with customers via phone, email, chat or text messaging to solve customer issues. To succeed in this position, candidate must: Clearly understand and respond appropriately to the issues that customers presentAbility to demonstrate empathy towards customer’s issuesAbility to approach problems logically and with good judgment to ensure the appropriate customer outcomeDesire to continually learn, focused on solutions and are self-motivatedCustomer Focus Ability to empathize with and prioritize customer needsUphold company values and respect every customerExude patience and ownership with each customerAbility to resolve conflicts and set appropriate expectations with customersAbility to determine customer needs and provide appropriate solutions Prior customer service experience and call center experience is required Responsibilities: Utilize a variety of software tools to navigate customer accounts, research, review policies and communicate solutions to customer issues.Perform customer charge backs, upsells, credit backs, mass ordersFind opportunities to recommend additional products to customers based on the customer needs and past purchases. Participate in on-going training and coaching programs. Contribute ideas on improving the customer experience. Additional InformationAll your information will be kept confidential according to EEO guidelines.