9 Customer Service Associate (Customer Contact Center - Remote Opportunity) Jobs in Holbrook, NY
Nestlé Health Science is Hiring a Remote Customer Service Associate (Customer Contact Center - Remote Opportunity)
Customer Service Associate (Customer Contact Center - Remote Opportunity)
The Customer Service Associate will be responsible for responding to inbound calls, processing orders, resolving customer order issues and cross-selling additional products for some of Nestle Health Science’s brands including: Nature’s Bounty, Puritan’s Pride, Persona, Garden of Life and more. The Customer Service Associate will also communicate with customers through phone (inbound/outbound), email, live chat and also through text messaging working in a Customer Contact Center environment. This is a remote-based opportunity and applicants must have full schedule flexibility. This role is eligible for overtime as well.
- Answer customer phones calls, chats or emails handling a variety of complex issues.
- Willing to offer product specials on each sales call.
- Ability to navigate through multiple computer applications with speed and accuracy.
- Provide a high level of customer service and professionalism.
- Ability to work with one or multiple customer support lines.
- Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service.
- Maintain customer satisfaction ratings based on criteria set forth by the company.
- Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
- Performing additional duties, tasks or projects as assigned by direct Manager or Supervisor.
- High School Diploma or GED required; Bachelor’s degree preferred.
- 1 years of Customer Service experience required.
- Current or prior professional customer service experience working within a call center or contact environment is highly desired.
- Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) required.
- Must have excellent communication (written and oral), organizational, time management and stakeholder management skills.
- Must possess an outgoing, positive personality and attitude, be customer-service oriented, empathetic and the ability to demonstrate strong active listening and follow-up skills.
- Willing and able to work under pressure to meet tight deadlines with minimal supervision.
- Ability to determine customer needs with strong problem-solving skills and ability to provide appropriate solutions within a timely manner.
- Must have full schedule flexibility, including the ability to work mornings/afternoons/evenings and weekends as needed (Monday to Sunday).
Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401k with a company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at: About Us | Nestlé Careers (nestlejobs.com)
286111
- Note: Nespresso is not a federal contractor and does not maintain affirmative action programs
Job Summary
Full Time
$72k-94k (estimate)
03/05/2024
06/29/2024
The following is the career advancement route for Customer Service Associate (Customer Contact Center - Remote Opportunity) positions, which can be used as a reference in future career path planning. As a Customer Service Associate (Customer Contact Center - Remote Opportunity), it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate (Customer Contact Center - Remote Opportunity). You can explore the career advancement for a Customer Service Associate (Customer Contact Center - Remote Opportunity) below and select your interested title to get hiring information.
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