Job Type: Full-Time

Schedule: Monday through Friday, 8AM-5PM

Your Job Summary

The Receptionist will be responsible for interpreting company policies, and employment law.

Principal Responsibilities

• Meets and greets all visitors to facility.

• Resolves customer requests, questions and complaints; provides information to improve customer service.

• Serves as liaison between residents and other departments.

• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.

• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved

• Serves as role model to foster superb customer service.

• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

Qualifications

• Highschool Diploma required.

• Proficiency with Microsoft office: Word, Excel and Outlook.

• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.