About us

OnPoint delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. We are professional, collaborative, and fast paced.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Casual work attire

JOB OVERVIEW:

The Service Network Recruiter is responsible for recruiting and enrolling new servicers into the OnPoint Warranty service network. This position works closely with the OnPoint Management team to ensure our network exceeds desired service levels. This job is a remote opportunity.

PRIMARY RESPONSIBILITIES:

• Solicit new or existing service providers based on coverage needs and follow-up as needed through phone, email, and text communication
• Utilize our CRM to support communications
• Provide service providers with our policy and procedures and redirect to the correct department to handle
• Distribute necessary documents to servicers for dispatching or service agreement negotiation purposes and perform all necessary follow-up
• Track and/or correct issues with the current servicer network
• Add new service provider details to internal and external dispatching systems and ensure dispatching profiles are correct
• Maintain the data integrity of the current service network
• Create and maintain service provider addresses & contact details for solicitation purposes
• Process rate change requests
• Closure of accounts and all follow-up
• Maintain a positive attitude and support OnPoint’s Commitment to Excellence
• Maintain productivity and quality assurance goals
• Maintain on-time attendance and schedule adherence
• Provide on-the-job training for new employees

PRIMARY QUALIFICATIONS

• A minimum of 1-2 years of customer service experience
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to work independently and as a member of various teams and committees
• Strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions
• Ability to work on complex projects with general direction and minimal guidance

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Location:

• Louisville, KY (Required)

Work Location: Remote