Oversees, plans, and directs all network related service activities for a telecommunications organization. Designs, develops, and administers policies and processes that ensure customer satisfaction. Works with related functions (operations, sales) to develop and improve customer support operations. Requires a bachelor's degree. Typically reports to top management. Manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of t ...he overall departmental function. Typically requires 8+ years of managerial experience.More Show Less
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