The Challenge

Reporting to the Senior Manager of People Services—AMER, you will play a crucial role in supporting various people operational processes and contributing to the evolution of OneTrust's People Services Delivery and Operating Model . You will focus on delivering operational excellence and managing processes and critical tasks. With keen attention to detail and a solid focus on compliance, you will oversee administrative functions across the entire employee lifecycle, ensuring efficient, accurate, and high-quality delivery of People Services.

Your Mission

• Manage end-to-end people operational processes, ensuring smooth execution and adherence to established policies and procedures.
• Contribute to the evolution of OneTrust's People Services delivery and operating model by identifying areas for improvement and implementing necessary changes.
• Maintain accurate employee records and databases, ensuring compliance with regulations
• Support processes across the entire employee lifecycle, including but not limited to onboarding, employee data management, performance management, and offboarding.
  • Support the administration of employee programs, including enrolment, changes, and terminations.
  • Manage processing tasks, such as data entry, verification, and reconciliation.
  • Respond to employee inquiries regarding HR through the ticketing system.
  • Coordinate employee onboarding and offboarding processes, including paperwork, orientation sessions, and exit interviews.
• Collaborate with cross-functional teams to ensure seamless coordination and alignment of People Services with other departments and initiatives.
• Stay updated on industry best practices and trends in People Operations, incorporating relevant insights into developing and enhancing processes and systems.
• Monitor and analyze key metrics and data related to people operations, generating reports and insights to inform decision-making and drive continuous improvement.
• Support centralizing and standardizing key HR functional processes, policies, and transactions across business units and geographies.
• Support HR compliance initiatives to align People Operations with regulatory requirements

You Are 

• Minimum of 3 years experience in People Operations / Shared Services environment with expertise in process design, optimization, operational excellence, continuous improvement dedicated role within Shared Services or HR Operations
• Minimum two years experience with Workday HCM
• Minimum of 1 year’s experience in US and Canada HR compliance, with a practical basic understanding of compliance legislation, regulatory bodies, and related processes, and expertise in the operationalization of HR compliance processes across registered States
• Experience in delivering Presentations and Training
• Proficient level of Excel skills
• Previous experience with people system implementations & integrations is a plus.
• Expérience in Matrix Organizations
• Proven project management skills and solid analytical, consultative, and diagnostic skills; able to make sound, data-driven business decisions. 
• Self-starter, highly motivated, with strong results orientation, ability to manage multiple priorities, work with cross-functional teams, and adapt to changing requirements and environments with limited oversight.
• Ability to effectively communicate in writing and verbally and strong presentation skills.