3 Bilingual Resident Services Coordinator Jobs in Atlanta, GA
Sterling Group is Hiring a Bilingual Resident Services Coordinator Near Atlanta, GA
- Training and Career advancement opportunities
- Recognition programs
- Competitive wages
- Full benefits
- Family friendly culture
- Work life balance
- Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to offer residents, the opportunity to become engaged with a focus toward retention.
- Surveys the resident population to identify priority of needs and solicit resident input on service preferences. Assist residents and property operations staff in understanding those needs.
- Implement priority programs and essential activities through partnerships with other community-based service providers/organizations.
- Coordinate all submitted maintenance and respond to tenants' requests.
- Ensure data, documents, photos, etc. are input into the appropriate system for estimate approvals; continually track status of data through completion.
- Coordinate with the subcontractors and vendors to ensure all steps of the maintenance process are completed to ensure maintenance/repair issues are resolved within the scope of work and budget/bids pricing.
- Maintain current database of vendors, subcontractors, current costs/rates for both materials and subcontractors used.
- Research maintenance chargebacks to ensure they are valid and charged appropriately to the tenants account.
- Follow up with residents to ensure work orders and repairs are completed satisfactorily and in a timely manner. - Maintain all reporting requirements set by Sterling. Evaluate outcomes of regularly scheduled on-site programs and services as required for quality improvement.
- Conduct regular apartment home visits/inspections, common area inspections, work through the cycle to ensure properly repaired and maintained.
- Work with property staff and community to identify and address resident problems.
- Be an active member of the site team, working collaboratively with the property manager and other site staff to meet property needs and resolve resident problems. Work with residents to resolve conflicts with neighbors.
- Plan and coordinate recreational, cultural and social activities in coordination with property operations staff and residents, as needed.
- Develop and maintain a comprehensive list of available community resources (employment, education, social service agencies, etc.) for residents.
- Attends all staff meetings, training sessions, and other appropriate meetings and conferences as required.
- Valid Driver's License required
- Minimum 2 years’ experience in property management, retail service or sales
- Working knowledge in Microsoft Office programs (Word, Outlook, and Power Point) required
- Must possess the ability to adapt to a fast-paced environment and manage multiple projects effectively
- Medical
- Dental
- Vision
- Flexible Spending Account
- Group Life Insurance
- Voluntary Life Insurance
- Short Term Disability
- Long Term Disability
- Supplemental programs
- 401(k) Retirement Savings Plan
- Employee Assistance Plan
- Paid Time Off
- Paid holidays
- Volunteer time
Job Summary
Full Time
$59k-82k (estimate)
03/21/2024
05/20/2024
thesterlinggrp.com
ELKHART, IN
100 - 200
1976
CARMEN FITZPATRICK
$10M - $50M
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About Sterling Group
Sterling Group is a real estate investment services firm specializing in multifamily housing and self-storage facilities. Sterling is family-owned and vertically integrated. Its companies include development, construction, property management, and investment management. As the company grows so does the focus on investment partners, financial institutions, colleagues, residents, and other individuals that make up our invaluable customer base. WE PLEDGE TO CONSISTENTLY Provide Sterling Service by exceeding customer expectations which creates loyal relationships; Provide our colleagues opportunit...ies for personal and professional achievement and fulfillment, with a commitment to a strong work/life balance; Attain a prudent level of profitability and growth throughout organization. OUR VALUES INCLUDE A COMMITMENT TO Honesty and integrity that creates trust among our customers and colleagues; Empowerment with accountability that results in teamwork and efficiency; Dedicated focus and professionalism that sets the standard among our peers. Our goal is customer loyalty. Because we understand that customer loyalty is achieved by exceeding customer's expectations, our company credo is: "Creating the Sterling Story, by exceeding expectationsone customer at a time."
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