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SUMMARY:
The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer, and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer’s organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts.
3 Main Duties: Answer emails, confirm deliveries, track for on time delivery. (They do everything involved in dispatch except dispatching the trucks.)
Resume: No job hopping, want someone who is looking for a career long term at Client.
FULL DESCRIPTION:
Serves as the primary contact between client Supply Chain and the assigned external customers. Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution. Establishes and maintains positive, effective relationships with key internal contacts; UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS; maintains knowledge of all internal client policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs of client and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Tyson Foods, their relationship with its customers and accurate delivery of products to external customers.
REQUIREMENTS: EDUCATION: Bachelor s degree or equivalent work experience in transportation or logistics
EXPERIENCE:
1- 3 years business experience in transportation or logistics, not just regular customer service!
COMPUTER SKILLS: Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day.
COMMUNICATION SKILLS: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills.
Soft Skills: Ability to multi-task. Must be on time and dependable.
Job Type: Contract
Pay: $18.00 - $21.57 per hour
Expected hours: 36 per week
Benefits:
Shift:
Weekly day range:
People with a criminal record are encouraged to apply
Experience:
Location:
Shift availability:
Ability to Commute:
Ability to Relocate:
Willingness to travel:
Work Location: In person
Contractor
$40k-49k (estimate)
04/23/2024
08/20/2024
The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
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Ensure all customer problems are resolved quickly to the satisfaction of the customer.
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Step 3: View the best colleges and universities for Customer Service Associate.