The HRConnect Service Center Representative provides centralized human resource services and responses supporting all HR functions for team members, candidates as well as external customers.

In the Role

• Follows established standards and procedures for handling inquiries, transactions and administration of human resource matters and programs to ensure efficient resolution.
• Provides assistance navigating internal resources on self-service and HR technology tools.
• Coordinates service and resolution with various HR functions and escalated matters as necessary.
• Performs administrative / operational / customer support duties requiring independent initiative and judgment through various delivery channels such as telephone, e-mail, and electronic delivery systems.
• Effectively communicate with strong written and verbal skills
• Demonstrate active listening and remain professional during stressful interactions
• Work simultaneously in various HR systems
• Engage with others in a positive manner.

Requirements

• High School Diploma / GED
• 2-4 years of experience in customer focused environment
• Demonstrated ability to provide excellent customer service while multitasking
• Multi- task with attention to detail

Preferred :

• Experience using web-based call center or human resource management systems such as Workday and ServiceNow preferred
• Inbound call center experience a plus
• Working towards and degree in Human Resources or related area preferred

Location Evansville, IN

Who we Are

OneMain Financial (NYSE : OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans.

Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow.

Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company.

At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority.

That's why we've packed our comprehensive benefits package for full- and some part-timers with :

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time
• And more

Last updated : 2024-03-10