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As our Customer Service Representative , you’ll work (variety of shifts available) to help our patients check into the hospital.
It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones.
You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital / lab environment, you will need to be prepared to see illness and injuries.
We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career.
You must also be up to date on all vaccinations (including but not limited to COVID-19 and annual flu shot), pass a drug test, and pass a background check prior to hire.
At R1 RCM, we deliver innovative solutions by bringing together the best people and technologies that enable providers to simplify the healthcare experience.
Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most.
Our 22,000 global associates are given valuable opportunities to contribute, innovate, and create meaningful work that makes an impact in the communities we serve around the world.
Interested? Learn more, visit : r1rcm.com / careers.
Here’s what you can expect working in Patient Registration (Customer Service) :
You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
Helping people who may be very ill or worried. We’re not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety.
You’ll ask follow-up questions and build rapport in real time.
Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training.
While the data you collect may be predictable, the people you’ll get it from aren’t. You must work quickly and expect the unexpected.
This is not a casual desk job.
A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirement :
Additional information :
Employment type : Full-time
Last updated : 2023-06-21
Full Time
Business Services
$32k-40k (estimate)
06/22/2023
05/11/2024
peoplescout.com
CHICAGO, IL
1,000 - 3,000
1992
A PATRICK BEHARELLE
$50M - $200M
Business Services
The job skills required for Customer service representative include Customer Service, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.