Job Details

Do you want to work for a company that values respect, integrity, accountability, and leadership? Are you interested in being a part of one of the nation’s leading providers of Gastroenterology care? If so, join us at Gastroenterology Associates of Tidewater and become part of the One GI®, family!

Gastroenterology Associates of Tidewater is seeking a Medical Customer Service Representative to join our team in Chesapeake, VA to help drive patient success in our community.

We are searching for a passionate Part Time, Certified Medical Assistant to take on this role of a Medical Customer Service Representative to assist with triaging. This position requires you to work onsite in our Chesapeake, VA office. No nights or weekends! 

Who we are!

Gastroenterology Associates of Tidewater is a team of gastroenterologists and allied health professionals with a proven track record of providing excellent care that families can count on. We specialize in treating the full range of digestive diseases and endeavor to provide exceptional care, for every patient, every time.

We are powered by One GI®, a true collaboration of the very best clinical and business minds – which enables us to focus on what’s truly important – our patients. And you contribution will be integral!

Our commitment to diversity & inclusion:

**At One GI®, we value and actively promote diversity in the workforce at all levels. We strive to celebrate culture and other differences and consider them strengths of our organization.

What you will do:

• Act as a conduit between clinician and patient to facilitate refill requests, relay test results, and answer general clinical questions as guided by clinicians.
• Answer and routes call, according to practice standards in an efficient manner (I.e., warm telephone transfer or via the EMR).
• Update basic demographic information when informed of any changes. 
• Obtain, verify, and update health history of patients. 
• Obtain, verify, and update medication list.
• Manage patient prescriptions as directed by provider. 
• Arrange outgoing referrals as directed by provider. 
• Answer basic patient questions relating to GI conditions, procedures, and medications. 
• Give test results and/or relaying information at the direction of the provider. 
• Review procedure reports to ensure outlined planned is followed.
• Assist with scheduling office visits, procedures, laboratory tests, x-rays, outpatient testing, hospital admissions and appointments as necessary. 
• Provide patients with the appropriate educational forms, literature, and instruction as directed by the provider.
• Document patient interaction, patient education, or other communications between staff and the patient which may be pertinent to their treatment. 
• Exercise critical thinking skills when assisting patients with chronic disease states. 
• Ability to recognize when a situation is routine, urgent, or emergent. 

What you bring:

• Must be a certified medical assistant.
• Previous experience working as a medical assistant.
• Maintains current Basic Cardiac Life Support (BLS) Certification.
• Knowledge of medical terminology, anatomy, physiology, and pathophysiology required.

The generous benefits we offer!

• Excellent paid time off for a healthy work/life balance.
• We want to help you with your retirement, with our generous 401k plan. We will match 100% of the first 3% that you contribute, and 50% of the next 2% of your eligible contributions.
• Looking to further your education, we want to help! We offer education reimbursement, up to $10,000 per year (depending on employment status).
• Internal growth opportunities. We want to aide in your training and development.
• Competitive health and supplemental benefits; with fsa and hsa options.
• After you obtain employment, if you know someone that would also bring value to our company, refer them to One GI® and get a $500 referral bonus!