Job Description:
We are seeking a bilingual Spanish and English dynamic and motivated Health Insurance Retention Specialist to join our team. The ideal candidate will be responsible for proactively engaging with existing clients to ensure retention and satisfaction with their health insurance plans. This role requires excellent communication skills, strong attention to detail, and a passion for helping others navigate the complexities of health insurance.

Responsibilities:

• Proactively reach out to existing clients to assess their satisfaction with their current health insurance plans.
• Address client inquiries, concerns, or issues related to their health insurance coverage.
• Provide personalized support and guidance to clients regarding plan options, benefits, and coverage.
• Educate clients on the importance of maintaining continuous health insurance coverage and the potential consequences of lapses in coverage.
• Collaborate with internal teams to resolve client issues and ensure a seamless customer experience.
• Utilize CRM software to track client interactions, update client information, and monitor retention efforts.
• Meet or exceed retention targets and performance metrics set by management.

Qualifications:

• Prior experience in customer service, sales, or retention role within the health insurance industry is highly desirable.
• Strong knowledge of health insurance products, terminology, and regulations.
• Excellent communication skills, both verbal and written, with the ability to effectively engage with clients and internal stakeholders.
• Exceptional interpersonal skills and the ability to build rapport with clients.
• Detail-oriented with strong organizational and time management skills.
• Proficiency in CRM software and Microsoft Office Suite.

Benefits:

• Competitive salary commensurate with experience
• Comprehensive health insurance benefits package
• Paid time off and holidays
• Professional development opportunities

Note: This position requires full-time availability.

We offer competitive compensation and benefits packages for our employees.

If you are passionate about providing exceptional customer service in the healthcare industry, we would love to hear from you. Apply now!

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person