41 Marketing Operations Manager Jobs in Naperville, IL
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Oncourse Home Solutions is Hiring a Marketing Operations Manager Near Naperville, IL
At Oncourse Home Solutions (OHS), we are a people-centric organization. We do what is right for our people so they can do their best when serving our 1.4 million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
We’re innovators, dreamers, problem solvers, and community leaders. Our passion for empowering customers to confidently run their households is what drives us. When our clients need help with home maintenance, repair, or coverage, we’re there. This is what it means to be an Oncourse Super. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we’re in this together, to stay on course. That’s what it means to lead like a Super.
As a leader in the U.S., providing home warranty and home repair services, operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset — their home.
We are proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. OHS is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Position Summary
The Marketing Operations Manager will plan, develop, and implement strategies that support marketing efforts and organizational growth objectives. Primary responsibilities include data analysis, data extraction for lists, advocating strong data governance, supporting the implementation of new initiatives, and providing recommendations to enhance marketing performance.
Located at our office in Naperville, IL or Mount Laurel, NJ. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required. Some travel required up to 10%.
Responsibilities include but not limited to
- Conduct intricate analyses using Looker to generate targeted lists for diverse marketing campaigns, including acquisition, cross-selling, win-back, and renewal. This involves applying filters, evaluating campaign performance, targeted segmentation, building test cells, and leveraging insights to prepare new lists for each campaign.
- Recommend best practices for campaign automation and maintain a continuous improvement mindset to create additional campaign efficiencies.
- Troubleshoot problems and partner with marketing, third parties, and technical teams to identify and implement solutions and enhancements.
- Make recommendations based on data to aid targeting and understanding of customer behavior, product improvements and strategic business decisions.
- Advocate for data integrity and data governance.
- Monitor and resolve data quality issues (e. g. potential duplicates, conflicting or missing data, merging records).
- Develop and maintain clear documentation pertaining to list selection and segmentation.
- Thought leader for marketing and responsible for driving insights on campaigns
- Provide ongoing ad hoc database extracts for marketing including but not limited to customer counts, penetration, partner prospect lookup, campaign history, partner territory/customer overlap and list validation.
- Support data visualizations and reporting
- Provide strong and effective leadership to direct reports and others, as necessary.
- Responsible for providing direct reports with strategic direction and assistance to drive operational excellence, as necessary.
- 5 years marketing analysis or customer data analysis experience.
- Solid understanding of Looker or other BI and data visualization tools.
- Experience with Asana or related project management tool
- Strong understanding of range of data manipulation and analysis techniques.
- Experience with campaign automation tools and various API/integrations with different systems
- Problem solving, decision-making and analytical.
- Ability to work under pressure to tight deadlines.
- Strong project management skills including a demonstrated ability to create and achieve goals and objectives.
- Excellent writing and communication skills, intuitively analytical, action-oriented and ability to work independently.
- Ability to travel up to 10%.
- Proficiency in Microsoft Suites
- Data Visualization (Looker preferred)
- Strong proficiency with SQL and its variation among popular databases
- Bachelor’s degree in marketing or operations preferred
Action-Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Timely Decision Making - Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
TQM / Re-Engineering - Is dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; creates a learning environment leading to the most efficient and effective work processes.
Job Summary
Full Time
$108k-141k (estimate)
03/15/2024
04/11/2024
The job skills required for Marketing Operations Manager include Initiative, Leadership, Insight, Project Management, Analysis, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Marketing Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Marketing Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Marketing Operations Manager positions, which can be used as a reference in future career path planning. As a Marketing Operations Manager, it can be promoted into senior positions as a Marketing Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Marketing Operations Manager. You can explore the career advancement for a Marketing Operations Manager below and select your interested title to get hiring information.
If you are interested in becoming a Marketing Operations Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Marketing Operations Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Marketing Operations Manager job description and responsibilities
Marketing operations manager ensures each marketing program and campaign are executed according to the agreed plans and processes.
03/07/2022: Melbourne, FL
Marketing ops managers help make strategic decisions and set the tone for what will happen next.
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The marketing operations manager is responsible for the management of marketing reporting of day-to-day campaign activities, reporting from basic campaign tracking to attribution models.
02/28/2022: Johnstown, PA
Additionally, the Marketing Operations Manager will regularly prepare program analysis reports, which will be presented to senior marketing operations management, collaborating personnel, and the Chief Marketing Officer.
03/31/2022: Harlingen, TX
A marketing operations manager supervises marketing department staff to maintain productivity and smooth operations.
04/14/2022: Santa Rosa, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Marketing Operations Manager jobs
Marketing operations managers need to stay up-to-date with the latest technology, tools, and marketing platforms.
02/08/2022: Jamestown, NY
Earn a degree and countless marketing trainings and certifications.
02/08/2022: Danbury, CT
Study and experience modern marketing and sales development solutions such as Salesforce, LeanData, Bizible, ZoomInfo, RingLead, and Marketo.
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Study and be an expert in marketing data management.
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Obtain a thorough understanding of the enterprise sales cycle and how sales operations can contribute to the success of the organization.
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Step 3: View the best colleges and universities for Marketing Operations Manager.
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