Location

Omni Tempe Hotel at ASU

Located at the corner of University and Mill, Omni Tempe Hotel at ASU amplifies Tempe’s revitalized downtown area and brings some of the largest conference and meeting space to the city. The hotel features 330 guest rooms, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of indoor and outdoor meeting space along with expansive views of the ASU campus and the Tempe cityscape. We are building an amazing team that focuses on creating incredible guest experiences. Join us and be a part of something special!

Job Description

Omni Tempe Hotel at ASU is seeking a passionate and dynamic Front Office Supervisor to join our hospitality team. With 330 guest rooms, 36,000 square feet of event space, and four food and beverage outlets, including a rooftop upscale restaurant and the largest ballroom in the area, we offer a wide range of dining and entertainment options for our guests. This role is an integral part of the rooms division, ensuring a 4-diamond guest experience from arrival through departure. Our ideal candidate is ready to take the next step in front office leadership, enjoys training, and has the service and problem-solving abilities to share the responsibilities of serving as manager on duty.

Responsibilities

• Assist the Front Office Management team in overseeing daily front office operations and supervising associates.
• Process guest check-ins by confirming reservations, assigning rooms, issuing keys, and securing valid payments.
• Block rooms according to guest preferences and drive revenue through engaging associates in upselling programs.
• Respond to all guest requests promptly, maintaining alertness, courtesy, and helpfulness to guests and associates at all times.
• Communicate any needs or concerns within the hotel to the appropriate departments.
• Attend and prepare for daily stand-up meetings to relay information from the previous shift and brief incoming associates.
• Ensure compliance with all Front Office policies, standards, and procedures.
• Support the training and development of front office associates, conducting daily quality audits.
• Follow all Loss Prevention procedures regarding guest property, safety, and security, and report any concerns to department managers or loss prevention in a timely manner.
• Provide Manager on Duty coverage as needed.

Qualifications

• High School graduate or equivalent.
• Prior Rooms Supervisory experience preferred.
• Previous upscale hotel experience preferred.
• Must be able to work a flexible schedule including weekends, nights, and holidays.
• Must be 21 years of age or older.
• General computer proficiency and the ability to learn hotel computer programs, Microsoft Word & Excel.
• Excellent communication skills.
• Customer service oriented, with the ability to multi-task, detail-oriented, and excellent organizational skills.
• Must be able to push and pull large bell carts along with lifting heavy luggage in and out of vehicles.
• Must be able to stand for long periods.

*This position is a full-time, on-site position with no work from home flexibility.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Omni Hotels & Resorts.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employement with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com