Job Description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full-time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in. 

Apply for the position today by completing the form and assessment.

Benefits

Evenings Off

Retirement Plan

Career Growth Opportunities

Mon-Fri Schedule

Tuition Reimbursement

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Hands on Training

Dental Insurance

Health Insurance

Flexible Schedule

Work from Home

Paid Time Off (PTO)

Responsibilities

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.

Requirements

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.