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Customer Service Representative
$38k-47k (estimate)
Full Time 4 Months Ago
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Mr Appliance of Middlesex & Somerset is Hiring a Customer Service Representative Near Jamesburg, NJ

We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast track advancement. We live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!
As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. We are looking for a Full-time representative who can work Monday through Friday no evenings or weekends.
This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
  • Receive incoming calls in a professional and courteous manner and schedule new work orders
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls and respond to customer complaints
  • Perform other duties as needed which may include cross-training in related positions
  • Speak to technicians and followup on all work orders as needed
  • Ordering of parts from multiple suppliers 
  • Receiving in parts and updating notes in software
Job Requirements:
  • Ability to handle a large volume of phone calls as continue to give excellent customer service 
  • Minimum of two years admin experience in the service industry 
  • Past Experience Dealing with in the field technicians and routing of jobs daily
  • Good understanding of the towns and roads in Mercer Middlesex Hunterton Union and Somerset Counties
  • Exceptional Customer Service Abilities 
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently
  • Aditional tasks and duties as needed 
Benefits: Benefits package vary by location
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Compensation: $15.00 - $17.00 per hour

When you do what you love, it never feels like a job. And what we love doing is problem-solving, figuring out why appliances aren’t working, and then bringing them back to life. It helps that our culture is all about learning and collaboration. And if that isn’t enough, there’s competitive compensation and flexible working hours. Give us a shout.

Notice

Mr. Appliance LLC is the franchisor of the Mr. Appliance® franchised system. Each Mr. Appliance® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Appliance® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Job Summary

JOB TYPE

Full Time

SALARY

$38k-47k (estimate)

POST DATE

01/02/2023

EXPIRATION DATE

05/24/2024

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