RESPONSIBILITIES

• Collaborate with our leadership team and outside vendors to establish, measure, and define IT goals and maintain an IT roadmap.
• Define and lead the implementation of company procedures, controls and policies. 
• Set standards for the organization and oversee acquiring, implementing, and operating hardware, software and storage.
• Manage IT system upgrades, maintenance, new installations and migrations, and establish timeframes for major IT initiatives. 
• Establish a security policy and implement procedures and controls that protect company information and resources.
• Facilitate IT security audits or investigations and oversee implementation of any improvements.
• Establish and maintain backup procedures for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with company policy.
• Provide support to our remote team to resolve technical challenges, and design training programs and opportunities for team training and skills advancement.
• Continually develop and evaluate new technologies and tools for the company.
• Provide a cost/benefit analysis for technology spending and initiatives to our Leadership team through clear and consistent communication. Manage and report on allocation of IT budget.
• Serve as the point of contact for IT vendor management.
• Partner with Human Resources and local office administration to handle confidential matters.
• Develop the overall IT strategy (i.e. asset management, computer and information systems, security, communication systems, etc.).
• Develop, implement, and evaluate IT projects in line with the organizational strategy and objectives.
• Manage and oversee all stages of the development lifecycle for new and existing projects while working to deliver them on schedule and on budget.
• Liaison with cross-functional departments to identify business and technology needs.
• Monitor and report on IT service and system performance and identify and implement any corrective actions as necessary.
• Ensure issues reported by employees are resolved in a timely manner.
• Plan and manage the growth of in-office technology (including networking, teleconferencing, A/V, intranet, and other systems).

QUALIFICATIONS: 

• 8 years of experience managing and leading IT operations including supervising technology team members and vendors, managing key information technology projects, and overseeing data and reporting infrastructure. Preferably within cloud-centric, highly collaborative, remote environments. 
• Excellent working knowledge of computer systems, security, networking, systems administration, asset management and data storage systems- including but not limited to: Apple laptops and related technologies, Google Workspace, and Microsoft Office applications. Working knowledge of Netsuite and Shopify is preferred. 
• Strong troubleshooting, analytical and problem solving skills.
• Ability to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
• Ability to manage a budget and exercise fiscal responsibility.
• Ability to quickly assess work for areas of risk, identify gaps and recommend areas for improvement.
• Experience communicating, escalating, and providing solutions to senior leadership, while balancing business expectations.
• Bachelor's degree in IT, Computer Science, and/or a related field.
• Ability to develop strong partnerships with internal stakeholders, external vendors and contractors.
• Experience in vendor and managed service selection and relationship management.
• Significant experience managing all phases of the development lifecycle.
• Experience in being scrappy to bring capabilities as they make sense for business.

REPORTING TO: Chief Financial Officer

COMPENSATION: $130,000-$140,000 base salary bonus