Job ID : 496662

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside.

Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge.

• The manufacturer’s signature brands include Belgard and Echelon hardscape and masonry materials; Barrette Outdoor Living and MoistureShield fencing, decking and railing;
• Sakrete and Amerimix packaged concrete and mortar; Techniseal sands, jointing technologies and surface protectors; PebbleTec pool finishes;

Summary

We currently have openings for Customer Service Representatives. These positions are responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.

Essential Duties and Responsibilities

• Assist customer with product questions, ordering, order tracking, complaints and problems
• Enter orders into system for billing and delivery
• Prepare quotes and coordinate mailings of literature and samples
• Coordinate delivery schedules with dispatch
• Build displays and keep merchandise stocked on shelves
• Retrieve needed information for credit department
• Issue credits or debits accurately when applicable
• Set up new customers for sales force
• Answer incoming calls
• Take sales orders from sales representatives and customers by phone and radio
• Assist walk-in counter customers
• Receive cash payments and run credit card and check approvals
• Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
• Print and distribute e-mailed customer purchase orders
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and / or abilities required.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Requirements / Education / Experience

• High school diploma / equivalent
• At least 1 year of related experience
• Detailed oriented
• Good with basic math
• Skilled in Microsoft Office Suite
• Good organizational and problem solving skills
• Experience with multi-line phone system
• Attention to detail
• Pleasant phone personality
• Ability to multi task

Physical Requirements

• Ability to sit for extended periods of time
• Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard
• Bending and some lifting
• Extensive writing
• Extensive phone and radio use
• Tasks can be very repetitive.
• Slight lifting of ship tickets and overnight packages

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

Last updated : 2024-04-27