14 Customer Support Specialist Jobs in Concord, NH
Old Republic Title is Hiring a Customer Support Specialist Near Concord, NH
IMARC, INC CORE VALUES
- Be supportive of each other
- Always be moving forward
- Do the right thing, even when no one is looking
- Work as one team towards a common goal
- Have fun and embrace your inner child
- Let your smile be heard
- Strive for understanding
- Be authentic – Be yourself – Be real
- Find opportunity in every challenge
- Communicate openly and honestly
- Create experiences worth talking about
- Have empathy and be caring
- Answers incoming customer calls regarding product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Respond to support request emails in a timely and professional manner.
- Update customer information in the customer service database during and after calls.
- Know how to access and troubleshoot document related issues.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Have a solid understanding of the E-Closing Software.
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
- Assure customer privacy and confidentiality at all times and in all areas of the job.
Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.
For California applicants, please click the following link to view our CCPA Applicant Notice
Old Republic Title is an Equal Opportunity Employer
Job Summary
Full Time
Insurance
$62k-82k (estimate)
05/16/2024
07/03/2024
oldrepublictitle.com
HOUSTON, TX
3,000 - 7,500
1907
Private
MEGAN STRIK
$3B - $5B
Insurance
Related Companies
The job skills required for Customer Support Specialist include Products and Services, Customer Support, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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