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Customer Service Specialist
DICK'S Sporting Goods
$49k-69k (estimate)
Full Time | Retail 2 Months Ago
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DICK'S Sporting Goods is Hiring a Customer Service Specialist Near Concord, NH

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

OVERVIEW:

The Key Carrying Lead has a direct impact on both the execution of brand standards as well as the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Key Carrying Lead is the in-store expert of their business / department. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. Their ability to lead by example, be empathic, relentless in the face of adversity, optimistic, and collaborative with teaM mates is how they differentiate themselves.

  • Supports building and hiring a strong team by observing in-store interviews and department tours.

  • Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.

  • Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager; including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events.

  • Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.

  • Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions, and processing firearms sales in compliance with State and Federal regulations, where applicable.

  • Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.

  • Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates.

  • Maintains company loss prevention standards and controls in their department.

  • Prioritizes coaching and developing oneself and others; provides hands-on coaching and teaches the “why” behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention, etc.).

  • Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering an exceptional shopping experience.

  • Creates an inclusive store environment where everyone (teammates & athletes) feels welcome and safe and is treated with respect.

  • Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

  • takes an all-hands-on-deck approach to support the team across the store.

  • Performs other tasks as assigned by management.

LEADERSHIP TRAITS:

Our Leadership Competencies set the bar of what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:

  • Ensures Accountability

  • Customer-Focus

  • Collaborative

  • Instills Trust

  • Decision-Quality/Decision-Making Abilities

  • Action-Oriented

  • Engagement Driver

  • Talent Developer

  • Effective Team Building Skills

  • Plans & Aligns

QUALIFICATIONS:

  • Flexible availability - including nights, weekend, and holidays.

  • Prior retail sales experience (or customer-focused experience) preferred.

  • Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).

  • Ability to work extended periods of time (up to 4 hours) standing or walking.

  • Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.

  • Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$49k-69k (estimate)

POST DATE

03/24/2024

EXPIRATION DATE

07/02/2024

WEBSITE

dickssportinggoods.com

HEADQUARTERS

CORAOPOLIS, PA

SIZE

>50,000

FOUNDED

1948

TYPE

Public

CEO

LAUREN R HOBART

REVENUE

$5B - $10B

INDUSTRY

Retail

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About DICK'S Sporting Goods

Dick's is an online retailer that distributes gym equipment, recreational products, apparel, footwear and related accessories.

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The job skills required for Customer Service Specialist include Leadership, Decision Making, Presentation, Customer Focus, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Specialist job description and responsibilities

Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

02/03/2022: New Britain, CT

Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.

01/27/2022: Lowell, MA

Customer agents talk to customers on behalf of businesses and companies.

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They help customers with their queries and complaints.

02/04/2022: South Bend, IN

A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs

Certified Customer Service Specialist (CSS).

02/10/2022: Toledo, OH

Communicate as efficiently as possible.

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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.

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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.

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6-12 months of customer service experience and/or training; or equivalent combination of education and experience.

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