About the Job :

The position of Customer Service Representative is directly responsible for performing service functions as outlined below for customers, carriers, drivers and employees of the warehouse facility in a professional and timely fashion.

In This Role, You Will :

• Ensure safe working conditions in office and adherence to OSHA regulations
• Ensure work space and office conditions maintain clean, professional appearance.
• Maintain databases to ensure accurate customer, vendor information is entered and current
• Build computerized distribution lists
• Create customer inventory activity reports
• Create and distribute daily warehouse reports of material to ship.
• Receive product into inventory; monitor inventory, report inventory levels to customers.
• Assess customer needs, answer incoming calls and address complaints
• Schedule all inbound and outbound truck and rail activities within the system(s).
• Schedule and confirm appointments as needed.
• Verify and confirm pick up and / or delivery of customer product.
• Dispatch orders, provide paperwork and instructions to drivers, and vendors
• Customer invoicing
• EDI / ASN transmissions and tracking.
• Coordinate and communicate with warehouse employees, other departments and divisions.
• Record incidents, accidents, service failures, claims.
• Participate in cross training and continuing education functions as needed to stay informed with company and industry trends, or as requested by management.
• Participate in meetings and on committees as requested

Qualifications We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply.

While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.

We are always looking for people who will bring something new to the table!

Required :

• Must be 18 years of age or older
• Associate Degree in related field is preferred.
• One year work history in similar role and environment is preferred.
• Must be literate in Microsoft Office software programs and be able to type a minimum of 35 works per minute.

Location :

This is an in-office role based in Portage, IN.

Last updated : 2024-06-10