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Customer Service Representative - 2nd shift
ODW Logistics Kenosha, WI
$36k-45k (estimate)
Full Time | Business Services 4 Months Ago
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ODW Logistics is Hiring a Customer Service Representative - 2nd shift Near Kenosha, WI

ODW Logistics, a Top 50 Third Party Logistics provider, is Now Hiring for Forklift Operators. ODW Logistics has strong company Values of Respect-Trust-Team-Opportunity. Our commitment is providing a rewarding work environment for all our associates, that includes you.

Essential Functions:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, confirming shipments for specific customers to ensure timeliness and accuracy.
  • Communicates effectively with transportation, OFR, management, co-workers, and customers choosing the proper media (phone, email, face-to-face.
  • Manages customer information using Warehouse Management System and Microsoft Office Products and generates reports for customers per their requirements.
  • Monitors damaged and/or on-hold product and notifies vendors and works with OFRs.
  • Responding promptly to customer inquiries.
  • Handling all situations to establish win-win outcomes in the best interests of customers and the organization
  • Building and maintaining long-term relationships with internal and external customers
  • Organizing workflow to exceed customers’ timeframes.
  • Obtaining and evaluating all relevant information to handle product and service inquiries
  • Developing and sustaining an intimate knowledge of customer systems, expectations, and requirements and anticipating customers’ needs
  • Provides suggestions for continuous improvement.
  • Research, resolves, and communicates customer, inventory, order and inbounds discrepancies.
  • Prepares hazardous and international documents.Benefits:
  • Competitive benefits: Medical, Dental, Vision, Disability and Life Insurance
  • Paid vacation and holidays
  • Career advancement
  • Recognition Awards
  • Tuition Reimbursement
  • Company Matching 401k.
  • Gym Reimbursement
  • Referral bonus opportunities
  • Company Discounts Program

#INDHR

ODW is an Equal Opportunity Employer.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$36k-45k (estimate)

POST DATE

01/21/2024

EXPIRATION DATE

05/14/2024

WEBSITE

odwlogistics.com

HEADQUARTERS

COLUMBUS, OH

SIZE

500 - 1,000

FOUNDED

1971

TYPE

Private

CEO

RICHARD L BIBART

REVENUE

$50M - $200M

INDUSTRY

Business Services

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About ODW Logistics

ODW Logistics provides warehousing and transportation solutions.

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The job skills required for Customer Service Representative - 2nd shift include Commitment, Products and Services, Microsoft Office, Life Insurance, Communicates Effectively, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative - 2nd shift. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative - 2nd shift. Select any job title you are interested in and start to search job requirements.

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