Primary Objective

The Customer Service Representative is responsible for safely coordinating shipments of Sodium Percarbonate by rail, truck and containers while ensuring DOT and IMDG requirements are met. The position is responsible for expediting and coordinating flow of work to meet customer demand. This position is also a back-up for the warehouse receiving and materials handling in the Supply Chain team.

Essential Functions

Ø Receive and enter customer orders in NetSuite

Ø Determine customer requirements and expectations

Ø Schedule OCI arranged truck pickups with the freight Broker, Export shipments to include preparing and sending Export paperwork, and releasing Export orders in NetSuite after the container is loaded on the ship.

Ø Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.

Ø Generate daily production batches, and post final product lots into NetSuite.

Ø Generate shipping documents in NetSuite, using final product lots to fulfill customer orders.

Ø Available by phone in the evenings and on the weekends when necessary.

Ø Understand the receiving and inventory process to back up the warehouse functions.

Ø Complete other duties as assigned by the Supply Chain Supervisor.

Knowledge/Skills/Abilities

• Associates Degree or equivalent formal training & experience
• Good communications skills including written and verbal assignments
• Excellent phone skills, listening skills, attention to detail, organization, research, and negotiation
• Above average computer skills- Must be proficient in Microsoft Excel and Word
• Advanced problem-solving skills

ESSENTIAL PHYSICAL DEMANDS

o Must be able to climb 5-10 flights of stairs multiple times

o Must be able to climb ladders (multiple rungs) both fixed and portable.

o Must be able to sustain overhead reaching, bending, squatting, twisting.

o Must be able to sustain continuous sitting and standing

o Must be able to lift ~50 lb., pull, and push tools/equipment with ease.

o Must be able to work in outside elements (Heat, cold, rain, snow, etc.)

o Must be able to walk without assistance on various work surfaces (gravel, concrete, asphalt, grating, dirt)

o Must be able to verbally communicate via radio

o Must be able to wear appropriate PPE (hard hat, eye protection, face shield, hearing protection, gloves, chemical suits, steel toed shoes, fall arrest).

OCI Alabama LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. OCI Alabama LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: One location