Expectations

A customer service representative for Polyplex is expected to be readily available and very knowledgeable about all items related to a specific customer account.

He / she will be assigned to specific customers / accounts to maintain a steady supply of film and ensure timely deliveries.

Verification of customer orders and items supplied is necessary and maintaining accurate account information will be required.

As part of the team additional duties may be added as necessary. Responsibility

Environmental Safety Security and Health (ESSH)

Understand and follow all policies, rules and guidelines relating to ESSH Always wear appropriate PPE as outlined in ESSH policies.

Report every incident or injury to your immediate supervisor Participate in incident investigations Identify any risks to individuals, the environment or the site Questions situations, processes or procedures that appear unsafe or put the site at risk Recognizes unsafe work conditions created by other workers

Order Fulfillment & Costing

Arrange logistics and monitor carrier costing Warehouse costing Inventory Reconciliation Consignment account reporting Verification of items shipped to customer Verification of delivery to customer (POD) Monitor Aging Inventory & follow up with customer for shipping Issue invoices to customers Issue Purchase Orders for production Maintain accurate information specific to each account and update regularly in the system

Customer Relations

Coordinate with Technical Services and Sales team to address quality issues with product or other customer complaints Submit responses to customer on quality issues Confirm customer orders of direct and stock models & submit to Planner for processing.

Sales (monthly closing) Order tracking as required by customer Maintain customer status reports Research & answer all customer inquiries CSR’s will be cross trained across all product lines & all countries to be supplied Other duties as assigned

Customs & Compliance

Last updated : 2024-02-22