Job Description: Spa Receptionist

The Spa department is responsible for creating at atmosphere of relaxation and renewal. The spa is

located on the mezzanine level of the resort and features 14 treatment rooms, a sauna, steam room,

and relaxing whirlpool. Featured modalities at the Spa at Ocean Place include Swedish, Deep-Tissue,

Warm Stone, Reflexology, and Pre-Natal, as well as Facial peels, Microdermabrasion, and Waxing.

Job Summary

The Spa Receptionist is responsible for the booking and guest registration process, including the

communication of Spa services in a courteous and informative manner.

Essential Job Functions

• Greets guests in friendly manner, ensuring all guest contact is courteous, informative, and thorough.

• Performs accurate scheduling and confirming of guest appointments.

• Manages treatment bookings and updates schedules throughout the day.

• Ensures appointments are on time, communicating delays as necessary.

• Notifies therapists of bookings and appointments in a timely manner.

• Accurately communicates Spa services, features, and amenities.

• Processes payments, obtaining proper approval and authorization.

• Maintains a record of reservations, therapist schedules, and registration forms.

• Performs opening and closing procedures according to resort standards.

• Ensures that the presentation and Spa cleanliness reflects resort standards at all times.

• Actively promotes the Spa, treatments, services, and retail.

• Assists with retail product inventory.

• Maintains knowledge of Spa, hotel, and community events to accurately and clearly communicate

information to guests and employees.

• Performs related duties as requested by management

Education, Experience and Skill Requirements

• High school diploma or equivalent required.

• Previous experience in a similar position strongly preferred.

• Career interest in Spa & wellness or a related industry is preferred.

• Knowledge of Spa services and products.

• Superior customer service and interpersonal skills required.

• Calm and courteous in demanding situations, must enjoy working with people.

• Basic computer skills with proficiency in Microsoft Office.

• Must have basic math skills. Prior knowledge in cashiering preferred.

• Must be able to maintain a professional appearance at all times.

• Must be able to work a flexible schedule including nights, weekends and holidays as necessary.

Physical Qualifications:

• Requires the ability to bend, twist, and stand to perform normal job functions.

• Ability to stand for extended periods of time.

40 % Friends and Family Discount on Spa services 30 % discount on all retail products